At Poshley, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and exchange process.

1. Return Policy

1.1. Eligibility for Return
Items must be returned within 14 days of delivery.
Products must be in their original condition, unused, unwashed, and with all tags intact.
Custom-made or personalized items are non-returnable unless there is a defect or error on our part.

1.2. Non-Returnable Items
Used or damaged items (unless they arrived defective).
Custom or personalized items.

1.3. Return Process
Contact our customer support team at [Insert Contact Email/Phone Number] to initiate the return.
Provide your order number and reason for return.
Once approved, ship the item back to us. Return shipping costs are the responsibility of the customer unless the product is defective or an incorrect item was sent.

1.4. Refunds
Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
Refunds will be issued to the original payment method.


2. Exchange Policy

2.1. Eligibility for Exchange
Exchanges are accepted within 14 days of delivery for size, color, or a different product of equal value.
Items must be in original condition with all packaging and tags intact.

2.2. Exchange Process Contact our customer support team to request an exchange.
Ship the product back to us, and once received, we will process the exchange. If the replacement item is not available, you may opt for a refund or select a different item.

3. Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will cover the return shipping cost and provide a replacement or refund.

4. Important Notes

Original shipping charges are non-refundable.
Sale items are final and non-returnable unless defective.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

For further assistance, please reach out to our customer service team at waseem@poshley.net. We’re here to help! 😊